Step 01
The call comes in
A customer calls after hours, while you're with someone else, or when two calls arrive at once. If nobody answers, they may call the next business.
24/7 bilingual AI receptionist for Miami service businesses
Never lose another job to a missed call
in English or Spanish
Answers 24/7 EN/ES from hello Books appointments
Book your 15-minute demo
Personalized for your business.
Bilingual service call — English to Spanish
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Example: a service call begins in English and switches to Spanish
VOZA answers calls 24/7 in English and Spanish for Miami service businesses. It captures what each customer needs, books appointments, and flags urgent calls so a missed call does not become lost business.
How it works
Three steps. Zero missed jobs.
It's 7pm and a customer needs urgent service. They're calling down the list — and if you don't pick up, the next business might. You can't always answer while serving a customer, driving between appointments, or sitting down to dinner. VOZA can.
Step 02
VOZA picks up
VOZA answers in English or Spanish and captures what the customer needs — whether it's an estimate, an appointment, or an urgent service request.
Step 03
The appointment hits your calendar
VOZA books the appointment directly and texts you the details. Calls that match the urgent situations you define during setup get flagged immediately.
Se habla español
English and Spanish. From the first word.
Whether Spanish is how you run your business or how many of your customers prefer to speak, VOZA keeps the call moving. It hears the caller's language and answers in it — no "press 2 for Spanish."
- Detects the caller's language automatically — no menus, no transfers
- Captures customer needs, books appointments, and flags urgent calls in either language
- Set up by a bilingual Miami operator who understands both sides of the call
Spanish service-call sample
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Example: a customer calls in Spanish for air-conditioning service
For businesses that depend on the phone
Three calls you do not want to miss.
VOZA is built for appointment-driven Miami service businesses where an unanswered call can mean a lost customer.
The after-hours urgent call
At 7pm, a customer needs service now and starts calling down the list. VOZA answers in English or Spanish, captures what happened, flags the urgency, and texts you.
The new estimate request
A customer calls for an estimate or appointment. VOZA gathers the details, captures what they need, and books a time directly on your calendar.
The call while you are busy
You are serving a customer and two more calls come in. VOZA answers both, captures each request, books appointments, and sends you the details.
Home services Property services Cleaning companies Mobile service providers
Pricing
Straightforward pricing. No hidden surprises.
Pick your plan. We handle everything else — setup, training, and ongoing support.
Done-for-you setup — nothing to configure
Month-to-month · cancel anytime
Live in 48 hours or less
Mini
$115 /month
Try VOZA out with the full Starter feature set.
100 minutes of talk time included
+ $99 one-time setup fee · monthly only
- 24/7 answering — English & Spanish
- Appointment booking on your calendar
- Emergency flagging + instant text alert
See everything included
- 1 dedicated business line
- Daily call summary by text
- Done-for-you setup
- Month-to-month, no contract
Plan terms: + $99 one-time setup fee · monthly only
Starter
$300 /month
One crew, one line, no missed jobs.
300 minutes of talk time included
+ $99 setup · annual: $3,000 + setup
- 24/7 answering — English & Spanish
- Appointment booking on your calendar
- Emergency flagging + instant text alert
See everything included
- 1 dedicated business line
- Daily call summary by text
- Done-for-you setup
- Month-to-month, no contract
Plan terms: + $99 setup · annual: $3,000 + setup
Growth
$600 /month
Busier shops, multiple crews or lines.
650 minutes of talk time included
+ $99 setup · annual: $6,000 + setup
- Up to 3 dedicated lines
- Everything in Starter
- Real-time call summaries after every call
See everything included
- Priority answering speed
- Full call notes & transcripts
- Done-for-you setup
- Month-to-month, no contract
Plan terms: + $99 setup · annual: $6,000 + setup
Custom
Let's talk.
Multiple locations or high call volume.
Pricing and included minutes decided with you on the call.
Marcel will build the right plan with you.
- Unlimited lines & locations
- Everything in Growth
- CRM & scheduling integrations
See everything included
- Custom call scripts
- Dedicated onboarding specialist
- Done-for-you setup
- Month-to-month, no contract
Plan terms: Marcel will build the right plan with you.
Mini
Try VOZA out with the full Starter feature set.
$115 /month
100 minutes of talk time included
+ $99 one-time setup fee · monthly only
- 24/7 answering — English & Spanish
- Appointment booking on your calendar
- Emergency flagging + instant text alert
- 1 dedicated business line
- Daily call summary by text
- Done-for-you setup
- Month-to-month, no contract
Starter
One crew, one line, no missed jobs.
$300 /month
300 minutes of talk time included
+ $99 setup · annual: $3,000 + setup
- 24/7 answering — English & Spanish
- Appointment booking on your calendar
- Emergency flagging + instant text alert
- 1 dedicated business line
- Daily call summary by text
- Done-for-you setup
- Month-to-month, no contract
Growth
Busier shops, multiple crews or lines.
$600 /month
650 minutes of talk time included
+ $99 setup · annual: $6,000 + setup
- Up to 3 dedicated lines
- Everything in Starter
- Real-time call summaries after every call
- Priority answering speed
- Full call notes & transcripts
- Done-for-you setup
- Month-to-month, no contract
Custom
Multiple locations or high call volume.
Let's talk.
Pricing and included minutes decided with you on the call.
Marcel will build the right plan with you.
- Unlimited lines & locations
- Everything in Growth
- CRM & scheduling integrations
- Custom call scripts
- Dedicated onboarding specialist
- Done-for-you setup
- Month-to-month, no contract
Public tiers have a $99 one-time setup fee and $1.15/min overage. Auto-charge keeps calls answered; ask for a hard cap if you prefer no overage charges. Annual prepay for Starter and Growth includes 2 months free. No long-term contract.
Why Miami businesses choose VOZA
A local operator, not a faceless platform.
Local, bilingual, and done for you
VOZA is built and run in Miami by the same bilingual operator who sets up your line. You talk to the owner — not a call center or ticket queue.
Every call handled around the clock
VOZA answers 24/7 in English and Spanish, captures the request, books appointments, and flags the urgent situations you define.
Honest when a call needs you
VOZA never bluffs. If it cannot handle a request, it takes the caller’s name, number, and what they need, then texts you right away. No caller details are dropped.
Meet the Founder
Meet Marcel Martin, Founder of VOZA
I've spent more than a decade with a phone to my ear. As a Miami real estate agent since 2014, I learned that here, business happens on the phone — deals won or lost in the first thirty seconds.
Working across Miami-Dade put me in constant contact with the people who keep this city running, including the HVAC techs, plumbers, and roofers I called on. I saw the same problem across local service businesses: when the owner or team is serving a customer, the phone still rings — and the next caller may not leave a voicemail.
That's why I built VOZA: a bilingual AI receptionist for Miami service businesses that answers 24/7 in English and Spanish. It captures what the customer needs, books appointments, and flags urgent calls so you can focus on the work in front of you.
I'm local, I have spent years on the phone and in the field, and I know what a missed call can cost. I built VOZA to help Miami owners stay available to the bilingual customers they serve.
FAQ
Straight answers to fair questions.
Does it actually sound human?
Yes — and we encourage you to judge for yourself. The demo call on this page is a real VOZA conversation, not a recording of a human. Most callers don't ask. The ones who do get a straight answer.
Can it answer in English and Spanish?
Fully bilingual. VOZA detects the caller's language and responds in kind — no menu, no "press 2 for Spanish." Your customer gets a full conversation in English or Spanish from the first word.
Can it book appointments on my calendar?
Yes. VOZA connects to your calendar and books directly. You get a text with the appointment details. No back-and-forth, no phone tag.
What happens if the caller has an emergency?
You define what counts as urgent for your business during setup. When a call matches one of those situations, VOZA flags it and texts you right away — not in the morning report.
Will it replace my receptionist?
It depends on your setup. Most owners use VOZA to cover what a receptionist can't: after hours, weekends, and overflow during busy periods. If you don't have a receptionist, VOZA is your full answering service.
How long does setup take?
We do the setup for you. After a short call to understand your business, we build and test your VOZA in 48 hours or less. You don't touch a dashboard or write a script.
Can I keep my business number?
Yes. Your number stays on your website, Google profile, vehicles, and other marketing. We set up forwarding so the calls you can't take roll to VOZA — or you can use your VOZA line as a new dedicated number. Either way, we handle the setup.
What happens when VOZA can't handle a call?
It doesn't bluff. If a caller needs something outside what VOZA can do, it takes their name, number, and what they need, then texts you right away so you can call back. The caller is never stuck in a loop.
What does it cost to get started?
Mini is $115/month with 100 minutes. Starter is $300/month with 300 minutes, or $3,000/year. Growth is $600/month with 650 minutes, or $6,000/year. Public tiers have a $99 one-time setup fee and $1.15/min overage; you can request a hard cap instead. Month-to-month plans have no contract. Full details are in the pricing section above.
Book a demo
Book your 15-minute VOZA demo
See how VOZA would answer calls for your business — in English, Spanish, or both.
During the demo, we'll ask about your business type, call volume, preferred language, and how you currently book jobs.
Questions before booking?
Local Miami business · No call centers · No ticket queues